If we are going to measure the cost of conflict to an organization, we must know what to look for. What should we consider as conflict? Conflict is a difference…
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The Center was fortunate to get an early look at Julia Menard and Judy Zehr’s new book, Hold on to Yourself Through Tough Conversations, which comes out in early February…
Conflict stirs up strong emotions. When they are not managed well, these emotions can fester and lead us to respond in very destructive ways. One such response is retaliation or…
Recently, my physical therapist asked me what I do and after I described my work with executives and teams, he asked, “how do you avoid conflict?” It struck me how…
Have you ever been in a meeting when all of a sudden someone says something that has an edge to it that is directed towards you or another person? It…
Matrix management evolved to enable organizations to deal with more complex issues. While it can be effective at improving information distribution and managing multiple aspects of product distribution, matrix management…
Guest Author: Lynda McDermott, CDP Practitioner When did the term “conflict” get such a bad name? In my work with teams over the last 25 years all around the world, I…
In his book The Five Dysfunctions of a Team, author Patrick Lencioni identifies the first dysfunction of teams as lack of trust. When people are concerned that others might use…
Imagine this scenario. The leader of a project team is gung ho about the rollout of a new product, but several of his subordinates are not in favor of it….
When team members are asked if they think that conflict is inevitable in team settings, they almost always answer – yes. When they are asked whether their team has a…
