Conflict-Related White Papers
Cost of Conflict
This white paper explores how the cost of conflict can be calculated and four key areas affecting productivity (Wasted Time, Lower Motivation, Increased Turnover, and Disruptive Restructuring).
This white paper explores why conflict competence is so critical and examines, in depth, the cognitive, emotional, and behavioral skills that are needed to handle conflict effectively.
Conflict, Stress and Resilience
When we talk about resilience, we mean the ability of a person to effectively adapt to or bounce back from the adversity and stress that can arise in conflict settings. This white paper describes crucial elements to consider when improving one’s resilience to conflict.
Self-Evaluation Tools and Resources
Cost of Conflict Calculator
This eye-opening online calculator produces an estimate of the hidden financial cost of a specific conflict in your organization by evaluating nine cost factors.
Survey of Conflict Management Strategies
This online instrument identifies the blend of four conflict management strategies that are currently embedded in the structure and culture of your organization.
Guide to Managing Conflict Effectively
This guide outlines five simple strategies that can help you and your clients manage conflict more effectively.