It is 2 am, the morning after the US political race, and I am wide awake. My mind is reeling at the results. I am trying to reflect on what…
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In a recent issue of the Harvard Business Review, mediator Diane Musho Hamilton, shared tips for how people can regain composure when emotions run high in conflict. Hamilton, who is…
Organizations want to know what kind of return on investment can come from improving their managers’ and employees’ ability to handle conflict effectively. It is a similar question to those...
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Although conflict is inevitable, there are strategies to keep in mind that help improve relationships and increase productivity. The actions you take at the very beginning of a conflict often…
While it may be a critical competency, leaders are no more comfortable or competent in dealing with conflict than anyone else. This may be one reason why leaders rank it…
Have you ever wondered about the difference between empathy and sympathy? And if you have, why sympathy has got such a bad name? I addressed these very questions in the…
In MTI’s Manager-as-Mediator course, managers have three tasks to accomplish in the three-way meeting with their employees: Keep disputants engaged in the Essential Process (by preventing violations of the Cardinal…
There are remarkable parallels between the costs of poorly managed conflict and incivility in the workplace. Dan Dana’s Measure of Financial Cost of Organizational Conflict instrument and Porath and Pearson’s…
It feels good to win–to get your way; however, in conflict situations, winning can become the only goal. That is, individuals can go beyond winning to “winning at all costs,”…
When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people. Conflict often leads to negative…
