When doing a program on conflict management, I’ll often ask people what words come to mind when they think about conflict. Typically responses include: frustrating, stressful, anger, upset, fear, and…
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In situations where a conflict has been going on for a long time, it is often because one or both parties have been avoiding a true resolution of the problem.…
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Conflicts often begin because people are wedded to their own positions and don’t want to take the time to truly understand someone else’s point of view. In other words, we…
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A couple of recent items caught our attention about generational conflict. Deanna Hartley addressed the subject in an article in the November issue of Talent Management entitled “How to Resolve Generational Conflicts in…
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As the 2012 election gets closer, many political commentators have identified “authenticity” as a critical attribute for potential candidates. When it comes to leadership and conflict, what is “authenticity,” and…
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Emotions can be defined as a spontaneous rather than conscious feeling. They can be feelings of joy, sorrow, reverence, hate and love. Emotions are an unavoidable part of being human.…
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Conflict is rife with emotion. One that we frequently encounter is anger. While it is often a secondary emotion that is initially triggered by fear, anger is more visible and…
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In our books on conflict competence, we have explored not only how to improve competence but perhaps more importantly—why. In order to make the effort to change patterns of thinking…
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