It is 2 am, the morning after the US political race, and I am wide awake. My mind is reeling at the results. I am trying to reflect on what…
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In a recent issue of the Harvard Business Review, mediator Diane Musho Hamilton, shared tips for how people can regain composure when emotions run high in conflict. Hamilton, who is…
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Organizations want to know what kind of return on investment can come from improving their managers’ and employees’ ability to handle conflict effectively. It is a similar question to those…
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Although conflict is inevitable, there are strategies to keep in mind that help improve relationships and increase productivity. The actions you take at the very beginning of a conflict often…
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While it may be a critical competency, leaders are no more comfortable or competent in dealing with conflict than anyone else. This may be one reason why leaders rank it…
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Have you ever wondered about the difference between empathy and sympathy? And if you have, why sympathy has got such a bad name? I addressed these very questions in the…
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In MTI’s Manager-as-Mediator course, managers have three tasks to accomplish in the three-way meeting with their employees: Keep disputants engaged in the Essential Process (by preventing violations of the Cardinal…
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There are remarkable parallels between the costs of poorly managed conflict and incivility in the workplace. Dan Dana’s Measure of Financial Cost of Organizational Conflict instrument and Porath and Pearson’s…
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It feels good to win–to get your way; however, in conflict situations, winning can become the only goal. That is, individuals can go beyond winning to “winning at all costs,”…
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When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people. Conflict often leads to negative…
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