Why do we get mad in conflict? It usually happens because of the way we think about the situation. Although we think that another person’s actions are what cause us…
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Managers are susceptible to getting upset in conflicts situations just like everyone else. In other words, managers can have their hot buttons pushed. When their hot buttons are triggered by…
Have you ever wondered about the difference between empathy and sympathy? And if you have, why sympathy has got such a bad name? I addressed these very questions in the…
The Center was fortunate to get an early look at Julia Menard and Judy Zehr’s new book, Hold on to Yourself Through Tough Conversations, which comes out in early February…
A micro-managing boss, a subordinate who can’t be counted on, a peer who is totally self-centered … do any of these make you angry? If so, they may be pushing…
There are remarkable parallels between the costs of poorly managed conflict and incivility in the workplace. Dan Dana’s Measure of Financial Cost of Organizational Conflict instrument and Porath and Pearson’s…
When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people. Conflict often leads to negative…
When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people. Conflict often leads to negative emotions which…
The dictionary defines patience as “the state of bearing pain or trials without complaint; showing self-control; calm.” In times of conflict or negotiation, exhibiting patience can have a powerful impact…
Conflict is rife with emotion. One that we frequently encounter is anger. While it is often a secondary emotion that is initially triggered by fear, anger is more visible and…
