Conflict stirs up strong emotions. When they are not managed well, these emotions can fester and lead us to respond in very destructive ways. One such response is retaliation or…
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The dictionary defines patience as “the state of bearing pain or trials without complaint; showing self-control; calm.” In times of conflict or negotiation, exhibiting patience can have a powerful impact…
Recent research has found that improved emotion regulation can prevent task conflict from turning into relationship conflict. (1) This means that improving self-awareness of your own hot buttons, learning how…
One of the passive constructive behaviors measured by the Conflict Dynamics Profile is called Delay Responding. In the CDP context Delay Responding is described as responding to conflict by waiting…
One of the active constructive behaviors measured by the Conflict Dynamics Profile (CDP) instrument is called Reaching Out. It is described as responding to conflict by reaching out to the…
When we ask people whether they talk more or less with those with whom they are in conflict, the answer is always the same – they talk less! Our next…
After taking time to understand the other person’s perspective and sharing your own thoughts and feelings about a conflict, it comes time to look at what you can do to…
One of the most important constructive conflict responses is perspective taking. This behavior involves trying to see an issue from another person’s perspective. A common description is trying to “put…
Confidence in Resolving Conflict Having confidence to resolve conflicts is an important part of the process. There are myriad reasons why you might lack confidence when faced with a conflict:…
DEFINING CONFLICT COMPETENCE Conflict competence is the ability to develop and use cognitive, emotional, and behavioral skills that enhance productive outcomes of conflict while reducing the likelihood of escalation or…
