Conflict stirs up strong emotions. When they are not managed well, these emotions can fester and lead us to respond in very destructive ways. One such response is retaliation or…
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The dictionary defines patience as “the state of bearing pain or trials without complaint; showing self-control; calm.” In times of conflict or negotiation, exhibiting patience can have a powerful impact…
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Recent research has found that improved emotion regulation can prevent task conflict from turning into relationship conflict. (1) This means that improving self-awareness of your own hot buttons, learning how…
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One of the passive constructive behaviors measured by the Conflict Dynamics Profile is called Delay Responding. In the CDP context Delay Responding is described as responding to conflict by waiting…
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One of the active constructive behaviors measured by the Conflict Dynamics Profile (CDP) instrument is called Reaching Out. It is described as responding to conflict by reaching out to the…
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When we ask people whether they talk more or less with those with whom they are in conflict, the answer is always the same - they talk less! Our next…
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After taking time to understand the other person's perspective and sharing your own thoughts and feelings about a conflict, it comes time to look at what you can do to…
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One of the most important constructive conflict responses is perspective taking. This behavior involves trying to see an issue from another person's perspective. A common description is trying to "put…
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Confidence in Resolving Conflict Having confidence to resolve conflicts is an important part of the process. There are myriad reasons why you might lack confidence when faced with a conflict:…
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DEFINING CONFLICT COMPETENCE Conflict competence is the ability to develop and use cognitive, emotional, and behavioral skills that enhance productive outcomes of conflict while reducing the likelihood of escalation or…
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