Matrix management evolved to enable organizations to deal with more complex issues. While it can be effective at improving information distribution and managing multiple aspects of product distribution, matrix management…
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In his book The Five Dysfunctions of a Team, author Patrick Lencioni identifies the first dysfunction of teams as lack of trust. When people are concerned that others might use…
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When team members are asked if they think that conflict is inevitable in team settings, they almost always answer - yes. When they are asked whether their team has a…
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One of the passive destructive behaviors measured by the Conflict Dynamics Profile (CDP) instrument is called Self-Criticizing. This occurs when one obsesses over something they may have said or done…
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During recent months heated exchanges that have been highlighted in the media have led some to describe a “coarsening” of our national discourse. The conflicts seem to point to polarization…
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We like the quote by psychologist, John Gottman, “When you’re furious, you can’t be curious.” Conflict is all about emotions, and when a person is off balance emotionally it becomes…
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Despite the difficult economic climate major mergers have been in the news. Several large pharmaceutical mergers have been in the news, and IBM’s recent effort to acquire Sun Microsystems captured…
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A recent survey of 2,000 employees conducted by Yahoo! Shine and Fitness Magazine found that, “Women are most likely to be annoyed when another steals credit for their ideas. This…
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When doing a program on conflict management, I’ll often ask people what words come to mind when they think about conflict. Typically responses include: frustrating, stressful, anger, upset, fear, and…
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A couple of recent items caught our attention about generational conflict. Deanna Hartley addressed the subject in an article in the November issue of Talent Management entitled “How to Resolve Generational Conflicts in…
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