There are remarkable parallels between the costs of poorly managed conflict and incivility in the workplace. Dan Dana’s Measure of Financial Cost of Organizational Conflict instrument and Porath and Pearson’s…
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It feels good to win–to get your way; however, in conflict situations, winning can become the only goal. That is, individuals can go beyond winning to “winning at all costs,”…
When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people. Conflict often leads to negative…
When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people. Conflict often leads to negative emotions which…
Conflict stirs up strong emotions. When they are not managed well, these emotions can fester and lead us to respond in very destructive ways. One such response is retaliation or…
Conflict is rife with emotion. One that we frequently encounter is anger. While it is often a secondary emotion that is initially triggered by fear, anger is more visible and…
Recent research has found that improved emotion regulation can prevent task conflict from turning into relationship conflict. (1) This means that improving self-awareness of your own hot buttons, learning how…
One of the passive constructive behaviors measured by the Conflict Dynamics Profile is called Delay Responding. In the CDP context Delay Responding is described as responding to conflict by waiting…
Conflict escalates because of how someone perceives and responds to your behavior. Controlling your behavior and consciously choosing your response can help you disrupt what the Mediation Training Institute (MTI)…
One of the active constructive behaviors measured by the Conflict Dynamics Profile (CDP) instrument is called Reaching Out. It is described as responding to conflict by reaching out to the…
