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Resolving Workplace Conflict (RWC) is an exclusive set of training solutions for HR professionals, company managers and individuals. The programs equip employees with skills in conflict resolution and mediation that will improve organization performance. Following the multi-phase training process, HR staff can administer and facilitate the Conflict Dynamics Profile, facilitate coaching sessions and train internal managers and individual contributors on conflict resolution and mediation strategies.

  • The corresponding Resolving Workplace Conflict courses enable managers and individual contributors to understand which of their behaviors help or hinder conflict resolution. Participants also learn to mediate differences confidently and efficiently which, in turn, increases overall productivity.

The Resolving Workplace Conflict (RWC) course replaces Becoming Conflict Competent (BCC).

Who Should Attend This Course


    Managers, HR and personnel professionals, employee and labor relations specialists, EEO counselors and officers, worker compensation specialists, union officials and leaders, and others whose collateral duties include handling “people problems” in their organizations.


    Organization development (OD) consultants, management consultants, coaches and counselors, and facilitators.


    Current mediators who wish to sharpen their skills (note that workplace mediation requires use of distinctly different methods than those suitable for judicial, community, and other kinds of disputes).


This course is designed to provide HR professionals, consultants and managers with a complete conflict resolution package. At the end of the course, participants with be certified as CDP Practitioners and will be able to deliver a unique conflict resolution training program in their own workplace and administer the Conflict Dynamics Profile.

Highlights include:

  • Equip participants with the necessary skills to administer, facilitate, coach and train the Resolving Workplace Conflict courses.
  • Certify participants in two unique offerings: workplace mediation training and the Conflict Dynamics Profile. These offerings can be used together, or as stand alone platforms to resolve conflict within an organization.
  • Provide tools to help participants build a system within their organizations for more effective mediation and conflict resolution.


February 21-23, 2017


Eckerd College campus


Due to the heavy tourist trade (January – May), you are urged to make your hotel reservations at the time of registration for the program.


The Resolving Workplace Conflict (RWC) Program is being hosted by the Mediation Training Institute (MTI) at Eckerd College. You may reach us at any time at 888.359.9906 or 727.864.7503 or email us at [email protected].



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For certification opportunities in your area, please contact MTI at [email protected] or 888.359.9906.