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If you would like additional information about improving your conflict resolution skills, please refer to the wide variety of conflict-related web sites and books listed in this section. NOTE: We do not endorse the books or web resources listed but have simply provided them for your convenience.
Conflict Resources: Seminars
Leadership Development Institute, Eckerd College, phone: 800-753-0444, www.eckerd.edu/ldi
Emphasis: Development of conflict management skills through assessment, interactive learning and action-oriented individual development plans.
Services: Programs and workshops in St. Petersburg, Florida, in-house custom programs, executive coaching.
Seminars: Resolving Conflict Effectively; Leadership, Conflict & Negotiation; Leading Through Mediation.
Center for Creative Leadership, phone: 336-545-2810, www.ccl.org/programs.
Emphasis: Advancing the understanding, practice and development of leadership.
Services: Open-enrollment and customized programs offered around the world.
Seminars: Foundations of Leadership; The Looking Glass Experience; Navigating Complex Challenges; Leadership & High-Performance Teams.
Mediation Training Institute International, phone: 888-222-3271, www.mediationworks.com
Emphasis: Prevention and early resolution of workplace conflict through core competencies.
Services: Seminars and programs conducted at Harvard.
Seminars: How to Mediate Employee Conflict; The Manager-as-Mediator; How to Resolve Conflict with Others; The Self as Mediator.
Program on Negotiation, Executive Education Series, Harvard Law School, phone: 781-239-1111, www.pon.execseminars.com
Emphasis: Theory and practice of negotiation and dispute resolution.
Services: Seminars and programs conducted at Harvard.
Seminars: How to Say No & Still Get to Yes; Managing the Difficult Business Conversation; Dealing with Difficult People & Difficult Situations; Dealing with Emotions in Business Negotiations; Program on Negotiation for Senior Executives.
VitalSmarts, phone: 800-449-5989, www.vitalsmarts.com
Emphasis: Building teams and interpersonal skills to improve performance.
Services: Web seminars, trainings, keynote speaking, on-site consulting, executive team development.
Seminars: Crucial Confrontations; Crucial Conversations.
Triad Consulting Group, phone: 617-547-1728, www.triadcgi.com
Emphasis: Improving performance, collaboration and problem-solving through better communication.
Services: Customized corporate education, open workshops, executive coaching, facilitated conversations.
Seminars: Managing Difficult Business Conversations; Negotiating for Results; Advanced Negotiation: Difficult Tactics; Delivering Bad News.
Center for Collaborative Organizations, phone: 940-565-3096, www.workteams.unt.edu
Emphasis: Building collaborative work systems and enhancing teaming.
Services: Conferences, public workshops, customized on-site training.
Seminars: Collaborative Problem Solving; Best Team Skills; Facilitation is Leadership in Action.
CareerTrack/Fred Pryor Seminars, phone: 800-780-8476, www.pryor.com
Emphasis: Convenient and practical business-skills training.
Services: On-line and on-site seminars' public workshops around the U.S
Seminars: Effective Communication Skills for Managing Conflict & Confrontation; Criticism & Discipline Skills for Managers & Supervisors; Managing Emotions Under Pressure; Dealing with Difficult People; How to Deal with Unacceptable Employee Behavior.
Dale Carnegie Training, www.dalecarnegie.com
Emphasis: Building steady, profitable results through performance-based training.
Services: Open-enrollment and on-site seminars offered worldwide.
Seminars: How to Communicate with Diplomacy & Tact; How to Win Friends & influence People in Business; Effective Communications & Human Relations.
Sales Training America, www.salestrainingamerica.com
Emphasis: Aid sales organizations in effective and productive communication with customers.
Services: Open-enrollment seminars in major U.S. cities and Canada.
Seminars: Negotiating to Resolve Conflict; Handling Negotiation Obstacles; Win-Win Negotiation; Dealing with Difficult People; Effective Listening Skills.
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