Web sites
www.mediationworks.com/pubs/index.html
Mediation Training Institue International provides a technique for measuring the financial cost of conflict, articles on conflict management, seminar materials, and training opportunities.
www.projectmechanics.com/conflict-resolution.html
Project Mechanics features articles, links, and resources and a blog on conflict resoulution and project management.
www.work911.com
Work911 Workplace Supersite presents articles, resources, and training on many workplace issues including preventing and managing conflict.
www.conflict911.com/index.shtml
The Conflict Help Center provides articles, resources, and tools for managing and resolving conflict.
www.bnet.com
BNET provides articles, many of them free, on topics related to business including conflict, negotiation, effective communication, and teamwork.
2008 Conflict Books
Building Conflict Competent Teams, C.E. Runde & T.A. Flanagan, Jossey-Bass (Center for Creative Leadership). How team conflict often beings and methods for handling conflict effectively. This book is a follow-up to Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively (2006).
Conflict Management in the Workplace, S.McConnon & M.McConnon, How to Books Ltd. Managing disagreements and establishing trust in work relationships.
Divide or Conquer: How Great Teams Turn Conflict into Strength, D. McClain Smith, Portfolio. How to build strong, flexible work relationships.
I Hate Conflict!, L. Raffel, McGraw-Hill. Advice on adapting to common conflict behaviors.
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