Web sites
www.angermgmt.com/
angermgmt.com provides a toolkit for measuring anger along with advice, resources, trainings, and a blog.
www.chacocanyon.com
Chaco Canyon Consulting features essays, an e-mail newsletter, and workshops on many topics related to workplace relationships, stress, and conflict.
www.resource-i.com/Articles/UnderstandingEmotion.htm
Article "Understanding Emotions in the Workplace" defines key emotions and outlines a nine-step process for mastering them.
2008 Conflict Books
The Change Cycle: How People Can Survive and Thrive in Organizational Change, A. Salerno & L. Brock, Berrett-Koehler Publishers. Tools and success strategies to guide workers through the six stages that accompany changes.
The Emotionally Intelligent Team: Understanding and Developing the Behaviors of Success, M. M. Hughes & J.B. Terrell, Jossey-Bass. Seven social and emotional skills necessary for effective teams and strategies to develop and maintain an emotionally intelligent team.
The Nonverbal Advantage: Secrets and Science of Body Language at Work, C.K. Goman, Berrett-Koehler Publishers. How to communicate more effectively, understand others, and project a more accurate picture of who you really are to colleagues, clients and partners.
Smart Emotions for Busy Business People, B. Stock, Byron Stock & Associates LLC. Five techniques to increase resilience, personal productivity, and emotional intelligence skills.
|
