Web sites
www.diffcon.com/wordpress/index.php
Triad Consulting Group presents links to articles and a blog as companions to its book, Difficult Conversations: How to Discuss What Matters Most.
www.relationships911.org
Relationships911.org features a newsletter, articles, and resources on understanding personality and learning styles, and defusing difficult people.
www.officepolitics.com
Office-Politics is an advice site on all matters related to work including difficult co-workers and bosses.
www.abetterworkplace.com/aselect_summary.html
A Better Workplace provides articles and advice on such topics as difficult co-workers, workplace negativity, and conflict resolution.
2008 Conflict Books
The Complete Guide to Understanding, Controlling and Stopping Bullies & Bullying at Work: A Complete Guide for Managers, Supervisors, and Co-Workers, M.R. Kohut, Atlantic Publishing Co. Causes, consequences and solutions to workplace bullying.
In the Land of Difficult People: 24 Timeless Tales Reveal How to Tame Beasts at Work, T.L. Gargulio & G.G. Scott, AMACOM/American Management Association. Fables to identify eight types of difficult people and strategies for working with them.
Psychological Warfare at Work: How Harassers and Bullies Injure Individuals and Organizations, P. Spindel, Spindel & Associates. Insights and strategies for dealing wtih difficult co-workers.
Stomp the Elephant in the Office: Put an End to the Toxic Workplace, Get More Done -- and Be Excited About Work Again, S.W. Vannoy & C.W. Ross, Wister & Willows. Tools to cultivate people and improve the business culture.
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