Dennis M. Dennis, PhD, RN
Dennis began his career in Washington, DC as a nurse in the ER and CCU where he observed the organizational influences on nurses’ health, performance, and career satisfaction. After completing his graduate work Dennis held a joint appointment of Assistant Professor of Psychology & Nursing at Purdue University where he developed a leadership learning laboratory. Later he established a professional practice while serving on the graduate psychology faculty at Central Washington University (organization development) and the University of Washington (nursing and clinical psychology) for over 15 years. For the past 25 years Dennis has focused on developing leaders, teams, and their organizations. Specific competencies include employee surveys, leader coaching, teamwork, workplace crises, and conflict management. Recently he developed Care Full Conflict™, a comprehensive approach to help health care organizations improve their QRS Outcomes™ (quality, retention and safety).
During a 3-year sabbatical from consulting Dennis served as vice president of HR & OD for a regional company in the southeast where he provided leadership in all aspects of talent management. In support of a major business process reengineering effort associated with system-wide IT implementation he designed strategies to support a culture of collaboration and innovation to attract and retain talent. The 100%-plus growth resulted in a successful planned acquisition of the company by the industry leader.
Dennis' leadership and community experience includes service as a naval officer at Bethesda Hospital - National Naval Medical Center, Disaster Mental Health, and critical incident stress debriefing with the American Red Cross, President of the Washington State Psychological Association, and participation on several non-profit and for-profit Boards. He has been a mentor for the Lake Washington Human Resources Association and is an active member of several professional committees in organizational and consulting psychology.
Since 1984 Dennis has been listed on the National Register of Health Providers in Psychology and he was certified as a Senior Professional in Human Resources (SPHR) in 1996. He completed the Management Program at the University of Washington (1999). His personal mission is to help leaders meet the critical challenges facing health care in the 21st century.
Both as a former social worker and as a lawyer-mediator, Cinnie Noble, C.M., B.S.W., LL.B., LL.M. (ADR) has practiced and studied conflict management for over 20 years. She has undergraduate degrees in law and social work, a Masters in Law in Alternate Dispute Resolution from Osgoode Hall Law School, and is a Certified Coach (International Coach Federation). Cinnie is also certified to deliver the Conflict Dynamics Profile®, a 360° conflict response assessment tool.
Cinnie is President of Noble Solutions Inc., which provides a wide range of conflict management services. This includes mediation, facilitation, and conflict management training. Cinnie has developed and taught courses on Workplace Dispute Resolution and Conflict Coaching at the School of Continuing Studies, University of Toronto, from where she received an Excellence in Teaching Award in 2000.
Cinnie and her associates also provide conflict coaching through CINERGY® Coaching, a division of Noble Solutions Inc. CINERGY® Coaching also conducts Introductory/Basic and Advanced Conflict Coaching Workshops, which have been accredited by the International Coach Federation. Cinnie is a graduate of CoachU and has served on the Board of the ICF – Greater Toronto Area. She currently serves on ICF’s Regulatory and Educational Advisory Group Committees. Cinnie is the host of the International Coach Federation's Special Interest Group on Conflict Management Coaching, and the chair of the Workplace Section’s Conflict Coaching Subcommittee of the Association for Conflict Resolution (ACR).
Cinnie has published five books. Her most recent book is Conflict Management Coaching: The CINERGY Model. Other books are Mediation Advocacy: Effective Client Representation in Mediation Proceedings, Emond Montgomery, 1998 and Family Mediation: A Guide for Lawyers, Canada Law Book, May, 1999, and numerous articles, are on topics relating to the dispute resolution field. Cinnie was appointed a Member of the Order of Canada in 1990 for her pioneering work in the travel industry, on behalf of people with disabilities.
William K. Rusak
An accomplished international multilingual business executive possessing operating and human resources experience, Bill has been recognized for his keen business acumen and extensive knowledge and expertise in strategic planning and human resources management.
He is an accomplished professional in alternative dispute program design, trainer, coach, and acts as a Mediator and Arbitrator. He has been engaged by corporations to institute employee relations processes, team and individual coaching, executive and organizational and culture assessment, conflict management, and dispute resolution.
Bill is currently employed by Corrections Corporation of America, the largest publicly-traded private sector corrections corporation, as an Executive Vice President for Human Resources and is a Member of the Executive Committee. He is also owner of HR & ADR Services, LLC, a human resources and conflict management consulting company servicing global companies. Prior to this, he owned Country Business Services LLC a consulting company dedicated to servicing closely held and family businesses.
In the course of his employment, Bill has gained extensive international experience as Executive Vice President, Human Resources and Labor Relations executive for a British financial holding company, BBA PLC, Dominion Textiles Inc., a global textile giant and Firestone Tire and Rubber Company, and was President/Chief Operating Officer for Racemark International an automotive supply manufacturer.
During his career, he has been a member of several Boards of Directors of private and public companies. He is a member of important associations including American Bar Association, American Arbitration Association, Association for Conflict Resolution, Ombuds Association, and amongst others, is a Tennessee Supreme Court Rule 31 Mediator.
He studied law and business at McGill and La Salle University, completed the Executive Program at Wharton School and possess numerous credentials in business, conflict management, mediation, and arbitration.
William K. Rusak
HR & ADR Services LLC
PO Box 159177
Telephone: (615) 948-7019
Fax: (615) 269-3840
Web site: www.hr-adrservices.com
Susan Gunn is president and owner of Working Dynamics, a Richmond VA consulting firm that builds collaboration and success in the workplace through assessment, development programs, and conflict management. Susan brings more than 25 years of experience in the fields of conflict management and career development to the challenges leaders and teams face in complex workplaces. Working Dynamics provides a full range of conflict management services for teams and leaders in business, government, and nonprofit organizations to reach their goals while using conflict in its most productive forms.
Prior to consulting, Susan was career center director for Virginia Commonwealth University where she has since served as adjunct faculty. She has a master’s degree in adult education, a certificate in Workplace Mediation and Conflict Resolution, and has been a Virginia Supreme Court Certified Mediator since 1993. Susan uses the Conflict Dynamics Profile with leaders and teams within her practice and certifies human resource and conflict management professionals in the CDP. Susan became certified in the CDP in 2002 and a CDP Master Trainer in 2004.
Susan has served in leadership roles within her profession throughout her career. In addition to her commitment to the conflict management profession, she makes a difference in her community. Susan founded and leads a nonprofit mentoring program for middle school students in at-risk neighborhoods and was named Servant Leader of the Year by Leadership Metro Richmond in 2007.
Susan lives with her husband in Richmond, VA and has a son and daughter-in-law who live in San Francisco.
Dr. Carol Dell'Amore
Dr. Carol Dell'Amore executive director of the University of Maryland University College (UMUC) National Leadership Institute (NLI), has more than 20 years of university-level experience in the field of leadership development, including training, program development, coaching, and administration. She is the founding director of NLI, where since 1988 she has established a wide range of programs and services in the areas of leadership development and managerial assessment for organizational leaders. She has developed numerous workshops, seminars, and executive coaching programs, as well as a variety of innovative leadership development products, including conferences, videos, and, most recently, an online leadership development program.
Dell'Amore has been a trainer and feedback coach in the Center for Creative Leadership's internationally recognized Leadership Development Program (LDP®) and Foundations of Leadership program. She is certified in a number of managerial assessment instruments, including the Conflict Dynamics Profile. She is certified as a trainer in managing workplace conflict through the Mediation Training Institute International.
Dell'Amore has been a speaker or panelist at multiple conferences and symposia on leadership. As a faculty member of the UMUC Graduate School of Management and Technology, Dell'Amore has taught leadership and team effectiveness in the university's Executive MBA program, and is currently providing assessment feedback and coaching to EMBA students. She was named a senior fellow of the James MacGregor Burns Academy of Leadership at the University of Maryland, College Park.
Dell'Amore holds an MS in adult education, an MA in counseling, and a PhD in counseling and consultation, from the University of Maryland, College Park.
Carol Dell'Amore, Ph.D.
UMUC National Leadership Institute
1616 McCormick Drive
Largo, MD 20774
Pierre Naquet has worked at senior management levels, contributing to the development of business strategy and individual and team performance. After 20 years experience in the financial sector working for leading companies such as Credit Chimique, Swiss Bank Corp and Morgan Stanely, Pierre joined RHR International as a Management Psychologist in 1999. Since then he has specialized in executive assessment and coaching, cross cultural adaptability and senior leader and top team development. Working through his business, Leadership Solutions International, he continues to work at senior levels internationally.
Pierre has worked with executives and their teams on the challenges of improving performance on distribution of power, management of conflict and effective use of influence in complex matrix organizaitons, and in organizations undergoing post merger integration. He also advises clients on succession and individual integration processes, as well as cross cultural effectiveness. Pierre is also a Faculty Member and Executive Coach with Oliver Wyman in their Learning Organization and Leadership practice.
Pierre has traveled and worked throughout Europe, and has lived in several countries, including Austria, Germany, England, France, Belgium and the USA. This rich experience enables him to create rapport, trust and credibility quickly with executives in global companies and to assist them in their leadership challenges worldwide. Pierre is fluent in French, German and English.
Pierre earned his D.E.S. degree in Economic Science and Finance from Paris-Nanterre University. He completed his B.A. in clinical psychology, an M.A. in cognitive psychology and a D.E.A. in corporate and industrial psychology from Paris-Nanterre University. Pierre also graduated from the Aspen Institute on Executive Leadership and good society. Pierre is a member of the French Psychological Society, a speaker with the French chapter of the Aspen Institute and a member and speaker with the Leadership Convention held by the Group RH&M.
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