www.confidencecenter.com
The Confidence Center provides articles on numerous topics related to the workplace including communication, negotiation, dealing with difficult people and goal-setting.

humanresources.about.com/cs/workrelationships/
Relationships with People and Customers at Work is a guide to web sites and articles on such topics as trust, meaningful conflict, workplace negativity, and communication skills.

Books

Creating Harmonious Relationships: A Practical Guide to the Power of True Empathy
by A. LeCompte, 2000, Atlantic Books. Building relationships and turning conflict into understanding.

Don't Sabotage Your Success! Make Office Politics Work
by K. Ginsburg Wood, 2000, Enlightened Concepts Publishing. How to build strong professional relationships through trust and loyalty.

Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time
by S. Scott, 2002, Viking Press. Anecdotes and exercises aimed at teaching communication and listening skills.

Listen Up: How to Improve Relationships, Reduce Stress, and Be More Productive by Using the Power of Listening
by L. L. Barker & K. W. Watson, 2000, St. Martin's Press. Via exercises and anecdotes, listening styles and bad listening habits are identified and better communication skills are taught.

Managing Strategic Relationships: The Key to Business Success
by L. Greenhalgh, 2001, The Free Press. Case studies and daily situations faced by today’s managers.

The Peaceable Kingdom: Building a Company Without Factionalism, Fiefdoms, Fear and Other Staples of Modern Business
by S. Richards with D. Culp, 2001, Adweek Books. How one company maintains a creative, productive and profitable work atmosphere.

Trust and Betrayal in the Workplace
by D. S. Reina & M. L. Reina, 1999, Berrrett-Koehler. Understanding workplace dynamics and how to build relationships based on trust.

Working Relationships: The Simple Truth About Getting Along With Friends and Foes at Work
by B. Wall, 1999, Davies-Black Publishing. How to diagnose and resolve problems in dysfunctional work relationships.

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Managing Emotions

Web sites

www.angermgmt.com/
angermgmt.com provides a toolkit for measuring your anger along with advice and resources for coping with anger.

www.campaign-for-learning.org.uk/campaigns/learningatwork
Campaign for Learning provides resources for improving tolerance and empathy, team work, creativity, and problem solving.

Books

Anger and Conflict in the Workplace: Spot the Signs, Avoid the Trauma by L. McClure, 2000, Impact.
How to handle anger and conflicts - your own and others.

Difficult Conversations: How to Discuss What Matters Most
by D. Stone, B. Patton, S. Heen, & R. Fisher, 2000, Penguin. Communication skills for confrontations.

Nonviolent Communication: A Language of Compassion
by M. B. Rosenberg, 1999, Puddle Dancer Press. How to transform potential conflicts into peaceful dialogues.

The Power of Positive Confrontation
by B. Pachter with S. Magee, 2001, Marlowe & Co. Positive approaches to confrontational situations.

Victims, Villains and Heroes: Managing Emotions in the Workplace
by D. Phin & L. Young, 2002, AquariusHousePress. How negative roles and emotions affect relationships and how to create emotionally safe places.

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Resolving Conflict

Web sites

www.acresolution.org
Association for Conflict Resolution is a professional organization dedicated to enhancing the practice and public understanding of conflict resolution.

management.about.com/cs/conflictres/
Conflict Resolution & Workplace Violence lists articles and web links on workplace violence, effective conflict resolution, and mediation.

www.work911.com/conflict/
Work Conflict, Work Violence and Difficult People & Customers Help Center provides info and resources on managing conflict more effectively and preventing unnecessary conflict.

Books

The Complete Guide to Conflict Resolution in the Workplace
by M. F. Masters & R. R. Albright, 2002, Amacon. Designing a complete conflict resolution system; includes exercises, case studies, and checklists.

Conflict Resolution
by D. Dana, 2000, McGraw-Hill Trade. Tips for managing conflict, avoiding mistakes, as well as case studies and examples showing how others have managed conflict.

Conflict Resolutions for the Helping Profession
by A. E. Barsky, 1999, Wadsworth Publishing. Conflict management challenges faced by helping professionals and skills for resolving them.

From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity
by S. Landau, B. Landau, & D. Landau, 2001, John Wiley & Sons. Guide for managing conflict successfully and harnessing its potential to develop creative solutions to organizational challenges.

Managing Conflict with Your Boss
by D. Sharpe & E. Johnson and Managing Conflict with Direct Reports by B. Popejoy & B. J. McManigle, available through the Center for Creative Leadership at www.ccl.org. Steps for gaining perspective on and managing conflict so that all parties are focused on the needs of the organization.

Resolving Conflicts At Work: A Complete Guide for Everyone on the Job
by J. Goldsmith & K. Cloke, 2000, Jossey-Bass. Presents 8 paths leading to effective conflict resolution.

Working Through Conflict: Strategies for Relationships, Groups, and Organizations
by J. P. Folger, M. S. Poole, & R. K. Stutman, 2000, Addison Wesley. Real-life case studies covering a range of conflict settings.

Work With Me: Resolving Everyday Conflict in Your Organization
by G. G. Scott, 2000, Davies-Black Publishing. Using the ERI (emotion-reasons-intuition) model to resolve workplace conflicts.

The Violence-Prone Workplace: A New Approach to Dealing With Hostile, Threatening, and Uncivil Behavior
by M. Braverman & R. V. Denenberg, 2001, Ilr Press. A comprehensive look at the problem of violence on the job, including factors that may foster extreme behavior and effective responses.

Seminars

Resolving Conflict Effectively, one day, Leadership Development Institute, phone 800-753-0444
Skill building workshop designed specifically around the Conflict Dynamics Profile which certified users can purchase from LDI to use in their own organizations. The program focuses on practicing and improving conflict management skills.

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Accepting Conflict

Web Sites

www.meditationtherapy.com
MeditationTherapy.com provides instructions for meditation as well as related articles and links.

Books

Coming Up for Air: How to Build a Balanced Life in a Workaholic World
by B. Sawi, 2000, Hyperion. Personal stories, exercises, advice, and encouragement.

Downshifting: How to Work Less and Enjoy Life More
by J. Drake, 2001, Berrett-Koehler. Practical solutions for a less work-focused lifestyle.

Sense Ability
by D. W. Helmering, 2000, Quill. How a sense of self-awareness can result in improved relationships, inner peace, and personal satisfaction.

Why Is Everyone So Cranky? The Ten Trends That Are Making Us Angry and How We Can Find Peace of Mind Instead
by C. L. Charles, 1999, Hyperion. Creating inner peace through better life management.

Work-Life-Balance
by G. Lamont & R. Lamont, 2001, Sheldon Press. Solutions to the work-life juggling act.

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Hot Buttons

Web sites

www.successunlimited.co.uk/
Bully OnLine provides advice and information on bullying, its effects, and how to tackle it.

Books

The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job
by G. Namie & R. Namie, 2000, Sourcebooks Trade. What bullying is, why it occurs, and techniques for bully-proofing oneself.

Getting Them to See It Your Way: Dealing With Difficult and Challenging People
by J. Segal, 2000, McGraw-Hill/Contemporary Books. Tips and tools for coping with difficult people.

Hot Buttons: How to Resolve Conflict and Cool Everyone Down
by S. Evans & S. S. Cohen, 2001, HarperCollins. Avoiding conflict by recognizing what pushes your buttons and by learning how not to push others’ buttons.

Managing Workplace Negativity
by G. S. Topchik, 2000, Amacom. Enhancing employee morale.

Toxic Coworkers: How to Deal with Dysfunctional People on the Job
by A. A. Cavaiola & N. J. Lavender, 2000, New Harbinger. Guide to personality disorders sometimes encountered in the workplace and how to cope with them.

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