Benefits of Conflict Competence
The Benefits of effective Conflict Management
What is Conflict Competence?
Conflict competence is the ability to develop and use cognitive, emotional, and behavioral skills that enhance productive outcomes of conflict while reducing the likelihood of escalation or harm. The results of conflict competence include improved relationships, creative solutions, and lasting agreements for addressing current and future challenges. Improving your conflict competence involves understanding the dynamics of conflict and your own responses to it, cooling down by managing your emotions, slowing down and reflecting on what is happening in conflicts, and engaging the other persons constructively.
The ability to manage conflict effectively represents a strategic business advantage.
Reduce costs
- Make better business decision
- Implement initiatives more effectively
- Get substantial return on investment
Increase productivity
- Reduce absenteeism and "presenters"
- Improve the quality of decision making under stress
- Foster an environment of creative innovation
Retain your top performers
- Strengthen supervisory relationships
- Keep your teams engaged and openly communicating
- Give your people the power to make a positive difference
Manage risk
- Prevent violence, sabotage, and vandalism
- Mitigate legal risks
- Better manage public perception of your organization's brand
Workplace conflict drains energy, time and money
Conflict can cost your company money, inhibit action and hamper innovation. Creditable surveys indicate that managers spend 20 to 40 percent of their time dealing with conflict in the workplace. Conflict can sap your organization's energy and diminish profits - and no one is immune. Whether you are a team leader, a manager or a member of your organization's leadership team, the ability to handle difficult situations constructively is critical to business success.
Discover the tools to help your organization manage conflict more effectively.
