Resolving Conflict Resources

The Conflict Survival Kit: Tools for Resolving Conflict at Work by  C.R. Goodwin & D.B. Griffth, Prentice Hall. Case studies and role-playing exercises on communicating, negotiating, problem-solving, rapport building, listening and decision making in specific conflict situations.

Influencer: The Power to Change Anything, K Patterson, J. Grenney, R. McMillian, D. Maxfield & A. Switzler, McGraw-Hill. How to influence change quickly and with sustainable results.

The Power of a Postitive No: How to Say No and Still Get to Yes, W. Ury, Bantam. Managing accomodation, attacking and avoiding through the "Positive No."

Renaissance 5002 Guide: Making the Most of Conflict, D. Mashia et al. (Eds.), Renaissance Professional Training. Understanding why conflicts happen, how to mitigate their severity and deal with difficult people.

2006
Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively
by C. E. Runde & T. A. Flanagan, Jossey-Bass (Center for Creative Leadership). A guide to the skills Conflict Competent Leaders need to help themselves, their colleagues and their organizations deal more effectively with conflict.

The Handbook of Conflict Resolution: Theory and Practice (2nd ed.), M. Deutsch, P.T. Coleman & E.C. Marcus (Eds.), Jossey-Bass. Understanding the processes involved in conflict and conflict management including cooperation, competition, justice and trust.

Mastering Business Negotiation: A Working Guide to Making Deals and Resolving Conflict, R.J. Lweicki & A. Hiam, Joseey-Bass. Strategies and ideas for conducting business negotiations.
 
Shaping the Game: The New Leader's Guide to Effective Negotiating, M. Watkins, Harvard Business School. Assessment tools, charts and checklists on the types of negotiations and strategies for becoming a successful negotiator.

What to Do When Conflict Happens, S. Ventura & E. Harvey, The Walk The Talk Co. Skills and techniques for resolving interpersonal issues and enhancing workplace cooperation and problem solving. 

2003
Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run than Fight by T. Ursiny, Sourcebooks Trade. Case studies, checklists and exercises for teaching new ways to handle conflict.

Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals by D.B. Lipsky, R.L. Seeber, & R. Fincher,  Jossey-Bass.  Real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures.

2001
From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity by S. Landau, B. Landau, & D. Landau, John Wiley & Sons.  Guide for managing conflict successfully and harnessing its potential to develop creative solutions to organizational challenges.

The Power of Positive Confrontation by B. Pachter with S. Magee, Marlowe & Co. Positive approaches to confrontational situations.

2000
Conflict Resoution by D. Dana, McGraw-Hill Trade. Tips for managing conflict, avoiding mistakes, as well as case studies and examples showing how others have managed conflict.

Resolving Conflicts At Work: A Complete Guide for Everyone on the Job by J. Goldsmith & K. Cloke, Jossey-Bass. Presents eight paths leading to effective conflict resolution.

Resolving Personal and Organizational Conflict: Stories of Transformation and Forgiveness by K. Cloke & J. Goldsmith, Jossey-Bass. How personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict; includes case studies.

Working Through Conflict: Strategies for Relationships, Groups, and Organizations by J.P. Folger, M.S. Poole & R.K. Stutman, Addison Wesley.  Real-life case studies covering a range of conflict settings.

1997
Breaking Free: A Prescription for Personal and Organizational Change by D.M. Noer,  Jossey-Bass. Advice on taking control of one's current job and future career.

1996
The Heart of Conflict by B. Muldoon, Perigee. Understanding the nature of conflict in order to achieve practical results.

1995
Getting Ready to Negotiate: The Getting to Yes Workbook by R. Fisher & D. Ertel, Penguin. Step-by-step strategies for reaching mutually satisfactory agreements at work and home.

When Push Comes to Shove: A Practical Guide to Mediating Disputes by K.A. Slaikeu, Jossey-Bass. Presents the interpersonal and communication skills necessary for mediation, a five-step mediation process, and how to mediate when a formal process is not feasible.

1994
Breakthrough Thinking: The Seven Principles of Creative Problem Solving by G. Nadler & S. Hibino, Prima Publishing. How creative leaders and organizations solve problems, and improve faulty thinking.

Eight Essential Steps to Conflict Resolution by D. Weeks, Putnam. How to approach conflict directly and resolve it.

Seven Habits of Highly Effective People by S.R. Covey, Fireside. Principles for solving personal and professional problems.

1993
How to Meet, Think, and Work to Consensus by D.A. Taglier, Pfeiffer & Co. How to improve the quality of decisions, creativity, and problem solving by small groups and teams.


1980's
Getting to Yes: Negotiating Agreement Without Giving In by R. Fisher & W. Ury, 1981, Penguin Books.  A classic in the field of conflict resolution.

Mediation: A Comprehensive Guide to Resolving Conflicts Without Litigation by J. Folberg & A. Taylor, 1984, Jossey-Bass. How to resolve workplace conflict and improve employee performance.