TIPS FOR HANDING OUT INDIVIDUAL FEEDBACK

1.  After handing out individual feedback reports, allow 20-30 minutes for participants to review their reports.

2.  Circulate among the participants to respond to questions.

3. Pay close attention to those participants who might be receiving particularly negative feedback.

4.  Try to at least “touch base” with each participant.

5.  Take the participants’ “emotional temperature” by asking them to call out one or two word reactions to how they felt about the feedback.  Surprised?  Relieved?  Hurt?  They do not have to reveal specifics but just the general nature of the reaction. 

6.  Try to give a specific example from when you received your own feedback and how you handled it.

7.  Remind participants to give themselves time to think about and reflect on the feedback.  Is the feedback important to them?  Is it valid?  Do they agree with the feedback?  Are they willing to change their behavior?  What will it take to make those changes?

8.  Talk about the value of thanking their colleagues who completed the surveys and asking to have individual or group meetings with colleagues to share more of the feedback and clarify issues (“Can you tell me of a specific time when I …”).   Inviting colleagues to be a part of the monitoring process helps participants in their ongoing development as they’ll be more aware of what they’re doing well and what still needs work.

9.  Mention how initiating additional communication with colleagues automatically helps the perception of how they handle conflict.

10. Introduce the CDP Development Guide, Managing Conflict Dynamics:  A Practical Approach and explain how this guide can be a great resource for their development.  Give a quick overview of how the Development Guide is organized, and refer the participants to page 6.

11. Refer to the CDP Developmental Worksheet in the Feedback Report and describe how to complete this form

12. Tell the participants to choose one or two areas upon which to concentrate and read the corresponding sections of the Development Guide that match their particular development needs.

13. Walk through the sample Conflict Dynamics Action Plan on page 14 of the Development Guide, and ask participants to complete their own action plan.

14. If possible, offer a one-on-one feedback session with each participant within two weeks of the program.

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